Mastering Your Property Insurance Claim

Mastering Your Property Insurance Claim is a book with a message: You CAN file and complete an insurance claim for yourself.

Author Sam Shorrosh, Ph.D. addresses the most common questions asked by insurance claim customers encountered over a decades-long career in claims work.

As an insurance professional claim adjuster, his book offers keen, timely insights, from the perspective of an industry insider whose daily mission was to find ways to pay for damages covered by the policy. In that respect, Sam is not afraid to pull back the curtain on how to assist customers with experiencing their best claim. His book even includes what to do if or when a claim is denied, noting that after a hurricane, for example, a denial letter isn't necessarily the end of the process.

Using plain language, this author breaks down "insurance-speak" into easy-to-understand concepts, along with actions to take. This book isn't theoretical, it is filled with hardcore, and sometimes surprising but true steps to take when a claim bogs down.

The design of this book is built around the questions people ask (or should be asking) and the answers they should be getting. Some of the questions (and the answers), provide tools for protecting homeowners against potential fraud by shady contractors and third-party representatives, who abuse the insurance process.

Here are some kind words offered the author by his customers and colleagues:

"Sam was a godsend. When a hurricane forced me and my nine foster kids to flee, he took care of our housing expenses, setting us up in a safe place where we could all stay together. Sam taught me what to do so that I wouldn't feel dependent on people who might choose to take advantage of our situation. He even spoke to my kids, encouraging them and giving them direction for how they could help me and each other throughout the rebuild process. When I asked him to consider putting his direction into a book, I was shocked when he actually did it. Turns out I wasn't the only one who needed to know how to handle their claim. I gained confidence in how a claim should be handled by everyone involved, and now friends and family come to me for advice on how to file a claim the right way. Thank you, Sam for your care and concern but mostly for handing back a sense of control in the midst of chaos." M. W.

"This book offers the answers to so many questions people ask. I know, because I sat next to Sam for almost a year, as I heard him patiently answer every question asked by customers. I always enjoyed the warmth and caring attitude he expressed over the phone while translating complex insurance principles and policy verbiage into language anyone could understand." M.K.

"I was new to the field of claims adjusting. Thankfully, I was paired with Mr. Shorrosh to learn how to explain the policy to customers. My manager told me Sam would be great to work with and would teach me how to give exceptional customer service. I listened and watched as he settled hundreds of claims, winning customer service awards and helping people." R.T., Claims Adjuster

In his second decade as a senior claims adjuster, Sam has worked with over 20,000 customers, with his primary goal of helping them get honest answers to their questions. Always patient, empathic, and kind, Dr. Shorrosh writes with passion and clear speech, providing the tools that equip readers to file and succeeded in the claims process.

A word from the author: Hi, this is Sam Shorrosh. I wrote this book for you. It isn't a marketing piece designed to funnel you into the hands of a contractor, public adjuster, or attorney who wants to sell you, their services. What I offer is straight answers to your questions, and that is what my customers most often request. So, enjoy the benefits of my experience so you can Master Your Property Insurance Claim. Thank you, Sam Shorrosh, Ph.D.